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Shipping & Returns

Shipping & Returns Policies

Standard Shipping

Our standard delivery service will bring the chair to your curbside or front door, known as curbside delivery. Make sure you have some help to bring the items inside since most of our chairs are very heavy.

Residential Delivery of Commercial Furniture

On orders for commercial equipment, such as salon furniture, there will be an additional charge for deliveries to residential addresses. This is because freight companies charge extra to deliver to residences due to their tight schedule and consumers not always being at home to receive their delivery and also the different sized trucks that are needed for residential areas. Our free shipping promotions assume the cost of delivering to commercial addresses, apart from our residential massage chairs. There is an option at checkout for residential deliveries, please choose accordingly. In case a customer chooses free curbside delivery, but the shipping address turns out to be residential, we will contact you for additional payment.

Free Shipping Promotions

Our free shipping promotions apply only to deliveries with a minimum of $300 to commercial addresses within the lower 48 States excluding Canada, Hawaii, Alaska and Puerto Rico. All items, unless otherwise stated, generally ship within 1-3 business days of your payment being received. Special delivery services and fees not included with free shipping.

We do our best to keep prices updated and keep them competitive, but since we offer free shipping on all of our items sometimes we make an error. When we have to ship to the other side of the country and the product's margins don't allow for us to ship for free we will sometimes request a small additional payment to be still shipped at a very low price. Please apologize us if our pricing turns out to be a little off and we can't possibly ship for free in case we would make a loss. Unfortunately, we can't fulfill those orders, but to make up for our mistake we will still try the best we can to give you the best price on the market. We'll send an offer for your consideration and hope our efforts to research competitors and beat their prices can keep your order with us.

Shipping Process

Our team at Chairs That Give values your time, and we strive to make sure your order is delivered quickly and professionally. Most questions you will have about your purchase will be answered below in the FAQ. If you have additional questions, please don't hesitate to contact us.

 

Returns

Since we offer many brands that have different return policies we have dedicated a specific page only for returns and refunds

Returned Product or Returned Due to Wrong Address Policy

In the event that the wrong address was provided or multiple deliveries were attempted but the product is returned to us, the customer will be responsible for paying any and all return shipping fees. If you want to cancel and refund the order, you will be subject to a restocking fee of minimum 25% or a restocking fee at the manufacturer's discretion which shall not exceed the purchase price of the undeliverable item(s) plus shipping. The remaining amount will be refunded back to the original card used for purchase. The restocking fees are usually 25% but depend on the brand and are outlined in the manufacturer specific return policies on the bottom of this page.

If you need to return a product because of factory defects or we shipped you the incorrect item please contact us at sales@chairsthatgive.com so that we may provide you with a paid return shipping label.

If you are returning the item for miscellaneous concerns that have nothing to do with it being defective or damaged, you may be held liable for return shipping costs and accessed a restocking fee according to manufacturer policies detailed below.

 

FAQ

My product isn't working or is broken. What should I do?

Please see our returns and refunds page.

Can you send my pedicure chair or salon furniture to my house?

We can, but there are additional costs involved. Freight deliveries to residential addresses are often delayed for days or weeks and costs significantly more. Our free shipping promotions apply only to deliveries to commercial addresses (except for private use massage chairs). Please read above: Residential Delivery of Commercial Furniture

How long does my order take to arrive?

Orders are usually shipped from the warehouse within 1-3 business days.  Products that are made to order, including all pedicure chairs, can take longer and we will give you an updated timeframe once production has started.

Depending on your location, you can expect your order to be delivered within 5-8 business days after it leaves the warehouse.


Will you bring my chair inside and set it up for me?

We offer inside delivery for all items, but it greatly depends on the location of your business if the freight shipper is able to deliver it inside. In case you chose inside delivery but it can't be delivered inside then we will issue you a refund. We also offer "white glove" delivery on certain items, such as massage chairs for residential purposes. Inside delivery is just that people help bring the furniture inside for you, but they don't help with unboxing or setting it up for you. This is what white glove delivery is and this is mostly available for residential massage chairs. This means our delivery team will bring your chair inside and set it up for you. It does take some extra time to schedule a qualified technician to meet you at your house or business with the chair, so you can expect delivery time to be 10-12 business days. We will call you to set up a time that you will be home.

There is an additional charge for these services, so please make sure you select the option at the time of your purchase.

What should I do when I receive my chair?

When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.

When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.

If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.

If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.

If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.

If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.

Do you ship to Alaska, Hawaii or Puerto Rico?

Unfortunately not at this time. We only ship to the lower 48 United States. We would love to serve the lovely people of those locations, but shipping is extremely expensive, and we can't cover the costs with our free shipping promotions.

 

Why Buy From Us?

Chairs That Give is Authorized Dealer for All of Our brands

 

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