Returns & Refunds Policy
Returns & Refunds Policy
Can I cancel an order?
Yes. The best and fastest way to do so is to simply reply to your order confirmation, letting us know that you've changed your mind. Just tell us why you need to cancel and we'll process your request as soon as possible.
If we can process your cancellation before your item is picked and packed, you will receive a full refund minus 10% cancellation fee. Unfortunately, if the order has shipped or has been packed and ready to ship before we are able to stop it, you will have to return the item under the conditions set out below and will be subject to a minimum 20% restocking fee to cover all the costs induced.
What about Pre-Orders or Back-orders?
In case we have placed a backorder we immediately have to make the payment to our suppliers to assure you are first in line to have the product shipped to you once it's available. Once an order is confirmed the items are kept aside and marked as sold, which means that if the customer cancels the order for any reason we would be charged a 35% restocking fee.
How do I return or exchange a product?
Our return policy is through the manufacturer, meaning that you can be confident in purchasing with us. They handle the return and we coordinate it. Therefore our products are subject to return & exchange policies of the manufacturer. Many of our brands have great return policies. See below for details.
Many products, however, are custom made or assembled to order and can't be returned. Kit items may not be partially refunded - all parts of the kit items must be present to be eligible for a refund. If there is a defect or damage to shipping we obviously will make sure your order is corrected.
On items that we can accept returns, based on the manufacturer's policies, we offer a 30-day return window. After 30 days all sales are final. We are not responsible for any shipping charges in regards to a declined return and any such products can be disposed of at the manufacturer's discretion after 7 business days.
Generally, the product must be returned in new, resaleable condition in the original boxes with all the paperwork for refunds, credit, or exchange. You must receive a return authorization from us before sending the product back, otherwise, it will be refused. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%-35% (see restocking fees per manufacturer on the bottom of this policy)
If we issue a Call Tag or Shipping Label to have a product returned to the warehouse, the customer has 7 days to ship out said product back. If the tracking has not been activated after 7 days, the consignee is liable for additional fees, the full value of the product, or anything else the manufacturer deems as suitable for the situation.
Once the product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted pricing. If you ordered with free shipping, the full shipping amount will be deducted when getting a refund or exchange.
All returns are sent back to the manufacturer and generally, take a few weeks for them to process the refund and have us forward you the credit. All returned products will be subject to inspection. If upon inspection the manufacturer discovers damages due to improper packaging or customer misuse, then additional fees may be imposed. Chairs That Give accepts no responsibility, regardless of value, for un-trackable or uninsured items. Please email us for more information.
Made to order items, including all of our pedicure chairs, are not returnable. There is a 25% restocking fee for all salon products.
We're here to help! We understand the process can seem complicated. If you have any questions, please send us an email at firstname.lastname@example.org or call us at our toll-free +1 888 232 2861. The manufacturers' return policies vary and are subject to change without warning. We won't be held responsible if the customer doesn't understand the return policy for his or her order.
See below for details on returns per manufacturer. If you don't see your manufacturer below, please contact us for more information.
Manufacturer Specific Return Policies
AYC (Mayakoba, Berkeley & Dermalogic Brands)
Authorization is required for all returns. No return requests are accepted after 7 business days from the date of delivery. Any products that have already been installed and/or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.) are ineligible for returns/exchanges.
New unused products in their original packaging are eligible for a full refund if sent back within 30 days from the delivery date. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%.
Authorization is required for all returns. Please contact Chairs That Give for a return goods authorization number. No returns will be accepted without the return goods authorization number written on the box to be returned. No refunds will be given for opened or used products. Continuum does not accept returns on custom pedicure spas.
Unopened and unused quick ship items will receive credit less a twenty percent (20%) restock fee. If a returned quick ship item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the original shipping amount will be deducted from the refund.
Dream In reality
New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are non-refundable. Other drop ship products are restricted to their own return policies. Return requests MUST be approved in advance and are subject to a 35% restocking fee (if not returned in original packaging and condition) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment used (i.e. credit card, store credit, check, etc.). Special Order items are NOT returnable.
Returns will be accepted only with written consent of Gulfstream.
Any items may be returned within 15 days of receipt of your shipment, for a full refund. If there is an error with your order that was made on our part, we will refund the shipping costs as well.
We can only exchange if the items are damaged or defective. Any items returned missing parts, in unsellable condition or more than 15 days after delivery will be subject to a re-stocking fee at Gulfstream's discretion.
You may cancel or change any item from your order as long as it has not entered the manufacturing process. The manufacturing process generally starts 3 days from the time you place your order.
If the item you chose to cancel or change has already entered the manufacturing process but has not begun the shipping process, you can still cancel your order by contacting your reseller. A stocking fee will be charged to you at our discretion. Cancellation is not allowed after your order(s) has been shipped.
If you wish to cancel an order which has already entered the shipping process you may return the item.
All packages that are returned, to us, due to an undeliverable address are subject to a restocking fee at our discretion which shall not exceed the purchase price of the undeliverable item(s). In the case of refusing to accept an order, the purchaser will be deemed liable for cancellation charges. Along with any storage and freight charges, refused orders are subject to a restocking fee at our discretion.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 15 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Returns Shipping Charges
We cannot provide reimbursement for return shipping charges or refund original shipping and handling fees. If you cancel your order after the item has been manufactured or shipped from the manufacturer, shipping and handling costs will not be refunded.
Packing and Sending Your Return
Upon receipt of our returns instructions via email, package the item(s) securely, and ship it (prepaid and insured) to the manufacturer address as indicated in the email.
Pedi Spas of America
30% restocking fee will be applied for return or exchange an item.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge and 30% restocking fee. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
Freight Damage Claims
When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.
If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
If the proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.