> NEW FAQs – Chairs That Give

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Fast & Affordable Shipping

Order today and be confident that you will receive your order quickly and easily. We ship directly from the manufacturer instead of first routing it through an office or warehouse, which saves you time and money. In general, all Salon and Spa products ship within 2 business days and are delivered curbside. We ship via FedEx and UPS ground, so most packages arrive within a week. Place your order today and leave the rest to us!

Our inventory ships directly from our manufacturers' warehouses. This saves you both time and money, and it is how we are able to offer you the very best prices online! Our brands are AYC LLC, Continuum, DIR, Gulfstream, Keller International, TouchAmerica.

As soon as you place your order you will receive an order confirmation. If you don't receive it, please check your promotions folder if using gmail, or spam folder if you are using another email service. Please note that it is the customer's responsibility to carefully verify that their order confirmation is correct and immediately let us know of any changes required. You will also receive a tracking number the evening your order ships.

The best way to get your table quickly is to order online today. We rush all online orders standard at no extra charge. Heavy items, such as electric lift tables, can only be shipped truckline/freight and cannot be rushed overnight If you do happen to want an order rushed, 2nd Day Air is $135 extra for all portable spa and salon products and $185 for Overnight Delivery, both of which are available at checkout. Order today and get your order or chair in a few days!

A lot of our products are made to order and take 7-14 business days to build. This includes custom colors and upholstery. Those products are too heavy to ship UPS/FedEx and need to be shipped freight. Standard delivery for these heavy items is curbside. If you require inside delivery, please let us know in the notes section when ordering or email us afterwards for an Inside Delivery quote.

Real "Free Shipping" specials are hard to come by, especially when it comes to heavy items such as Pedicure Chairs and Styling Stations as they are extremely heavy, bulky and therefore costly to ship. Shipping costs are usually between $35 for Lightweight Portable Products and up to $600 or more for heavy items. We regularly are offering a special for free commercial curbside shipping on all Spa & Salon products to the lower 48 states in the U.S. $300 minimum order required. You can also win complete free shipping with liftgate service included by spinning or wheel of fortune :) We do have policies around our free shipping since we unfortunately can never ship when we are at a loss. We are running a business and not a charity. That being said we work extremily hard to get the cheapest shipping rates available so we can get you the best offers on our salon furniture. If in some cases we are at a loss to be able to ship to very long distance then we will request a small additonal payment just to break-even on the sale and still be able to deliver to you. **Shipping heavy freight items to a residential address (your home) will incur an additional up-charge due to the stricter insurance requirements, as well as different truck routes required. We will contact you and send you another invoice according to the extra cost that was quoted by the freight companies. Free shipping on heavy freight only applies to commercial addresses (your salon)**

Sorry people, We can't ship for free to Alaska & Hawaii due to the much higher cost of transit. Alaska and Hawaii require air shipping for portable items, and sea/freight combo shipments for larger items.

Easy Returns

The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you place your order online. Just tell us why you need to cancel and we will put it through the system as soon as possible. You will receive a 100% refund for most orders if we are able to cancel them before they ship. Unfortunately once an order has shipped customers are responsible for paying all actual shipping and handling costs both ways. Before ordering any heavy items, such as Pedicure Chairs or Styling Stations, please be sure you are aware of the expensive freight costs. Cancellations must be submitted prior to the item shipping, otherwise you will be responsible for all shipping charges.

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 14-30 days, depending on the manufacturer (excluding shipping charges and with some manufacturers restocking fees). Customized or upgraded order/products are non-refundable. Please note some larger item via several suppliers, such as AYC and DIR, only have a 7 day return policy as the manufacturer will not accept returns on larger items. Feel free to reach out to us with any questions.

If your order/box appears to have damage upon arrival, such a rips, holes, crush, dings, etc. Or you see it has a manufacturer's defect, please contact us immediately. Make a note of the damage when you sign for the package. Take photos of the damaged item and email us at support@chairsthatgive.com. Failure to notify us of any damage within 5 days of receipt of the merchandise nullifies our ability to file insurance claims and be able to refund/replace your product. You must keep all the original packaging for any items that might need to be returned. It is very important that any damage or shortages are reported within five calendar days of receipt of the merchandise, due to carrier insurance rules & regulations. All returns need to be issued an RMA number (return authorization number) before being shipped back.

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange. Shipping charges are not refundable. If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 14-30 days, depending on the manufacturer (please see "Absolute Satisfaction Return Policy" above for manufacturer return deadlines). The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once a product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.

Who Are We?

We are located in Sheridan, Wyoming. Our Salon and Spa products, however, ship directly from the manufacturers in New York, CA, NC, TX and across the U.S to Canada. This saves you time and money. To schedule a pickup from the warehouse, please order online as usual, then send us an email notifying us you would like to pick it up. We will keep you posted so when your order is ready you can pick it up directly. This is faster and usually just 1-2 business days if your item is in stock.

Yes! ChairsThatGive.com only carries brands that we are 100% authorized to sell. This means you get the full warranty with every purchase. In fact, all of our Salon and Spa products are shipped directly from the manufacturer themselves, which saves you both time and money! We are an authorized dealer for Continuum, DIR, , TouchAnerica, Gulfstream, AYC LLC, and many more top brands. We understand that the world of online buying can be confusing and uncertain, and invite you to call any of our top manufacturers to verify our A+ service.

Our goal is to keep ChairsThatGive.com clutter-free and easy to use. This means we do not always list every single product out there. But if there is something you want to purchase from any of our manufactures, we'll happily procure it for you at the best price, guaranteed. Simply email us at info@chairsthatgive.com with your request and we will send you a personal invoice ASAP.

Placing Orders

Online: Browse our website and naviagte to the product you'd like to buy and click on the order button. Follow the instructions on the order page. If you are ordering more than one product, use our add to cart feature. If there were any options, colors, or upgrades that you missed, one of our custom service staff members will contact you either by email or phone. In-stock items are shipped 24-48 hours after we receive the order.

Ordering by Email: If you want to place your order through email, send us a message to support@chairsthatgive.com and we will get back to you with a competitive price ASAP. Please include the product in mind, color, and any options or upgrades that you might require. For larger orders you can always click the button ‘Get a Quote’ in the bottom left on our store.

Ordering by Phone: Our friendly, knowledgeable staff will help you select your Salon Chairs & Massage equipment based on your individual needs. By only selling top brands and offering competitive prices we ensure that you'll be satisfied with our knowledge & advice. You can always order the product through our store, then give us a call and we can modidy the order just the way you need it.

Because the size and weight of our products, and to prevent fraud we don't ship to P.O. boxes.

We will send you a confirmation email immediately. Once your order ships, you will receive tracking information as well. If your item ships freight line or requires manufacturing lead time, someone from our team will email you the order and lead time for delivery.

Right after your order has shipped, we will email you with your shipping information. For large orders including freight shipping orders and orders over 250lbs, our shipping company may call you prior to delivery to coordinate a convenient delivery time for you.

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step.

Product Availability

Our website is an online catalog. We try to add products regularly to give you the best and widest possible selection. It doesn’t make sense for us to keep a printed catalog current, since manufacturers constantly update their product lines. If you want manufacturer’s catalogs you can always mail us at support@chairsthatgive.com. We always get back to you shortly.

To avoid having only certain colors, sizes and makes in stock, we partnered with all the manufacturers we sell for. They ship your orders directly to you. This means that as long as there isn't a problem on the manufacturer's side, you can assume that all salon furniture listed on our website is in stock and ready to ship. Custom items take an additional lead time to build and ship. If your item isn't in stock for whatever reason, we'll immediately contact you via phone or email to discuss alternatives. If we can't find a happy alternative, we'll of course refund 100% of your money.

Maintenance & Warranty

Quality vinyl is supple, easily cleaned, and wears well. Day-to-day soil, remove ordinary dirt and smudges with a mild soap and water solution and a clean, soft cloth, or towel. For more difficult stains, clean as soon as they are noticed with a non-abrasive cleaner such as: Formula 409® All-Purpose Spray Cleaner or Fantastik® Spray Cleaner. Just dilute it and place it in a spray bottle. Rinse cleaned area with fresh water then dry with a clean cloth.

Since we are authorized dealer for all products we carry, you will receive a full manufacturer’s warranty on your purchase. Your warranty will be serviced directly by the manufacturer. Please check the manufacturer's website for their specific warranty terms or repairs or feel free to contact us to inquire about those. If you need assistance with the warranty of a product you purchased from us, or you need replacement parts or a repair done… Contact us at any time, we’re here for you..

CE marking is the manufacturer's declaration that the product meets the requirements to be sold in the European Economic Area.

Better Prices on Larger Orders?

Shipping costs for larger orders are always more economical, so we can definitely give you a lot better deals when you order more than one item from us. Don't hesitate to reach out to us by mail with all the products you need to get a custom quote.

For quotes on larger orders, please click the button 'Request a Quote' in the bottom left of our store. You can leave us a detailed message and we will get a competitive quote out to you ASAP!

Still Have Questions?


Why Buy From Us?

Chairs That Give is Authorized Dealer for All of Our brands

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